Net promotor score NPS

The Net Promoter Score (NPS) is a simple but powerful metric used to measure guest satisfaction with one question. Created by Bain & Company, NPS is an emotion-based question that asks customers to rate on a scale of 0-10, “How likely are you to recommend this business to a friend or colleague?” It’s a great internal indicator of how your hotel is doing. How to use it? Read this article

http://www.revinate.com/blog/2015/11/demystifying-net-promoter-score-hotels/