How to reply to online comments and reviews?

In this article, Skift give you some examples about what to do (and perhaps, what not to do) in order to answer most effectively to users comments, questions and reviews left on social media accounts, online travel agencies (Expedia, Booking) or review sites such as Yelp, TripAdvisor, GogoBot or Google Reviews.

Full article by Skift

http://edu.skift.com/reply-online-comments-reviews/